The owner of the “sensestim.eu” web store (hereinafter referred to as the Store) is SENSESTIM OÜ, registration no. 16425701.
1. The terms and conditions of the purchase agreement
The terms and conditions are applicable when buying products from the Store.
The prices of the products in the Store are displayed next to the products. All prices are in euros, VAT is included in the price. The postage fee is charged additionally.
Any relevant information about a product is displayed immediately next to the product.
2. Order processing
To buy a product, it should be added to the shopping cart. To send the order, the client should fill out the required form fields and choose the suitable mode of delivery and the destination (a suitable parcel machine). After that, the webpage displays the full price, which can be paid via a bank link. It is also possible to transfer the amount from oneʼs bank on the basis of an invoice.
The purchase agreement enters into force upon the receipt of funds in the Storeʼs bank account.
If the ordered product cannot be delivered due to being out of stock or for another reason, the Store notifies the client as soon as possible and returns the amount paid (including the postage fee) to the clientʼs bank account no later than within 14 days after the notification is sent.
3. Delivery
Products are delivered in Estonia.
The client pays the delivery fee and the relevant information is displayed in the shopping cart and next to the delivery selection. The fee depends on the parcel size and the mode of delivery.
The delivery fee is displayed when the order is filled out; the fee is applied to the entire cart, not to separate products.
Parcels sent within Estonia are generally delivered within 3 workdays after the purchase agreement enters into force.
4. Right of withdrawal
After receiving the ordered product, the client has the right to withdraw from the purchase agreement within 14 days.
The right of withdrawal is not applicable if the client is a legal entity.
In order to exercise the 14-day right of withdrawal, the ordered product cannot be used otherwise than is necessary to ascertain its nature, features, and functionality, just as it is typically allowed when testing a product in a physical store.
If the product is used for purposes other than those necessary to ascertain its nature, features, and functionality, or if it has signs of use or wear, the Store has the right to lower the sum returnable in accordance with the decrease of the productʼs value, as per article 189(2) of the Law of Obligations Act.
To return the product, the client should fill out a withdrawal application (withdrawal application) and send it to the Storeʼs e-mail address no later than within 14 days from receiving the product.
The client pays the fee for the return delivery, except in cases when the reason for the return is that the product being returned does not correspond to the product that was ordered (e. g. wrong item, defective item).
The client should return the product within 14 days after submitting the withdrawal application, or present a document confirming that the product has been given over to a postal courier.
Upon the receipt of the returned product, the Store refunds the client to the full sum received in connection with the purchased product without delay, but no later than within 14 days from receiving the withdrawal application.
The Store may refuse to refund until receiving the product being returned or until the client has presented a document confirming that the product has been sent, whichever happens sooner.
The Store has the right to withdraw from the sale deal and to demand that the client return the product, if the product price has been, in error, marked significantly below the market price.
5. Right to file a claim
The Store bears the responsibility if the product sold to the client does not conform to the conditions of the agreement or is defective, which was known at least at the moment of the product transfer but was not made known to the client on the Storeʼs website. That moment is the time of parcel being posted through a parcel machine, which is stated in the receipt printed for the Store by the parcel machine. The Store does not bear the responsibility for the defects that appeared after the product transfer to the client.
Upon discovering the defects, the client has the right to contact the Store no later than withing 30 days by sending an e-mail to support@sensestim.eu.
If the product purchased from the Store has such defects that the Store is responsible for, the Store repairs or replaces the defective product. If the product cannot be repaired or replaced, the Store refunds the client to the full sum received in connection with the purchase agreement.
The productʼs possible calming and relaxing effects are not guaranteed, and their absence is not considered a defect.
The Store answers the claim submitted by the client by any means which leaves a written record, within 15 days.
6. Direct marketing and personal data processing
The Store uses the personal data submitted by the client (including the name, the phone number, the postal code, the e-mail address, the bank account details) only with the aim to process the order and send the product to the client. The Store passes the minimum required personal data to courier services so that the product can be delivered.
The Store sends newsletters and offers to the clientʼs e-mail address only if the client has agreed to it by entering their e-mail address on the Storeʼs website and notifying the Store of their wish to receive newsletters and offers.
The client can at any moment unsubscribe from the newsletters and offers sent to their e-mail address by sending a corresponding message to the Storeʼs e-mail address or by following the instructions in the marketing e-mail message.
7. Settlement of disputes
If the client has claims towards the Store, those must be sent in an e-mail to support@sensestim.eu.
If the client and the Store are unable to settle the dispute through a mutual agreement, the client has the right to turn to the Consumer Disputes Committee.